Terms of business - coaching agreement.

The following Terms and Conditions apply for working with Allison Greenfield Coaching. Please read them carefully before purchasing any support.  

Coaching 

Coaching is a confidential one-to-one interaction between the Coach and the Client. 

The scope of the Coaching Session(s) will be discussed and agreed by the Coach and the Client on a case-by-case basis. 

The Coach will be non-judgemental, honest and professional at all times. 

The Coach will provide a safe and supportive environment for the Client so that they feel comfortable and confident to discuss their feelings and details of their issues with the Coach. 

The Coach will be honest with the Client if they feel that they are not best placed to help them and will suggest alternative sources of support, where possible. 

The Coach will work in confidence with the Client unless permission is sought from the Client to disclose information to a Third Party to help the Client further. The Coach has a duty of care to safeguard the Client if the Coach feels that the Client, or anybody else, is at imminent risk of harm or in danger. This may involve disclosure to Statutory Authorities. 

The Coach is not a Medical Practitioner, a Psychotherapist, Psychologist, Counsellor, or Psychiatrist. Coaching is not nor should be used as a substitute for appropriate, Professional medical care for physical or mental health needs. 

The Coach will not give legal or financial advice. 

 Scheduled Sessions and Support 

The first session will be 90 minutes in length and any subsequent sessions will be 60 minutes in length. 

Sessions can be purchased on an individual basis or by way of multiple-session packages. 

Bespoke support packages are available if required. These will be agreed by the Coach and the Client on an individual basis. 

Support sessions can be in person or virtually. Consultations can take place in Winchester, at a neutral venue, on the telephone, or online via Microsoft Teams. 

It is expected that the Scheduled Coaching Sessions will start at the agreed time. Things do happen and so the Coach will endeavour to be flexible to accommodate the Client, if possible, but any sessions that begin after the agreed start time due to the Client’s late arrival for whatever reason may not be able to be extended beyond the pre-arranged finish time of the session due to other commitments. See Cancellation Policy for further details about missed or cancelled Sessions. 

The Client will leave a coaching session with an agreed action plan designed to help them move forward positively. The Coach may ask the Client to complete small ‘tasks’ or ‘exercises’ between sessions. The Client is under no obligation to complete these, but if they are suggested by the Coach then they would be designed to maximise the positive benefits of the coaching. 

Payment 

Payment for the Coaching Sessions will be agreed between the Coach and the Client and this will be confirmed via email to the Client. 

Fees are payable to the Coach 48 hours in advance of coaching sessions/support work, unless otherwise agreed. 

Any payment schedules that have been agreed between the Coach and the Client will be set out in an email to the Client in advance. 

Travel expenses and the Coach’s time are charged for any in-person consultations not at the Coach’s usual consulting venue and will be discussed and agreed with the Client, confirmed in writing, in advance of the coaching consultation. 

Payment to Allison Greenfield Coaching will be made by bank transfer. Details will be supplied on the confirmation email sent to the Client. 

If a payment has not been received in advance of a session, the Coach is not obliged to provide the session. 

The Client can request a receipt for services provided by the Coach, and this will be sent via email. 

Cancellation policy 

If the Client is unable to attend a scheduled coaching session, please inform the Coach as soon as possible, ideally with a minimum of 48 hours’ notice in advance of the arranged session date. The Coach will try in good faith to reschedule the missed meeting as soon as mutually possible. 

If the Client fails to attend a scheduled session or does not give the required notice of at least 48 hours, the Coach reserves the right to retain the fees paid. Cancellations with less than 48 hours’ notice will be charged at 50% of the cost and less than 24 hours’ notice will be charged in full.

On the rare occasion that the Coach needs to cancel or amend an appointment, a mutually convenient, alternative time will be offered to the Client.  

Termination 

Either the Client or Coach may terminate their agreement at any time with 7 day’s written notice. 

If the client wishes to cease coaching, The Coach will refund to the Client any pre-paid fees for any scheduled appointment(s), providing that the required notice has been given. 

If the Coach wishes to terminate the coaching relationship, then, as far as possible, the Coach will explain the reasons to the Client, and refund to the Client any pre-paid fees for any scheduled appointment(s). 

Confidentiality 

Any personal information shared with the Coach by the Client as part of the coaching relationship will be treated as confidential. It will not be disclosed to a third party without the Client’s prior consent, except where required by law or where action might be necessary to prevent harm to the Client or someone else. 

Any coaching records kept by the coach will not feature the client's full name.  

I take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction.  

It is, of course, not possible to protect the confidentiality of information that is transmitted electronically through emails and computers connected to the internet that do not utilise security or encryption protection. 

Website Content 

The content of this website (Content) is based on the personal and professional experience of the authors and is in no way complete or associated with any warranty as to the accuracy, completeness, or currency of the content. As a user of this site, you should make your own enquiries before making any changes in your own life on the basis of or in reliance upon the Content. 

To the extent permitted by law, Allison Greenfield Coaching excludes all liability for any loss or damage (including without limitation, indirect, special or consequential loss or damage) arising from the use of, or reliance upon the Content whether or not this is caused by a negligent act or omission. To the extent that Allison Greenfield Coaching is prohibited at law from excluding its liability, Allison Greenfield Coaching and each party providing Content limits its liability to the extent permitted by law, to the resupply of the Content. Allison Greenfield Coaching does not accept responsibility for any liability in respect of access to other content through the use of this site. 

Allison Greenfield Coaching hereby disclaims any responsibility for any 3rd party Comments. As a reader of such Comments, you should regard them as personal and unqualified opinion of their respective author and verify their correctness before accepting anything in them as truth. 

Limited Liability 

Coaching provided by Allison Greenfield Coaching is done with all reasonable care and skill.  Subject to that, Allison Greenfield Coaching does not accept any liability to the Client and gives no warranty as to what outcome the Client may achieve as a result of coaching provided by Allison Greenfield Coaching. The Client is responsible for the actions he/she takes or does not take following the coaching received by the Client. 

Any action the Client may take based upon the information provided in the Coach’s sessions or reports and / or on Website and / or any reliance the Client may place on such information is strictly at Client’s own risk and is not a substitute for Professional advice. For the avoidance of doubt, the Client remains solely responsible for the proper planning and execution of their relationship arrangements, to the exclusion of Allison Greenfield Coaching Breakup and Divorce Coach. 

In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach's entire liability under this Agreement, and the Client's exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date. 

Entire Agreement 

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.